A Really Tough Conflict Case

“…We let powerful people with high status get away with intimidation and interpersonal mayhem because we lack confidence…”

Here’s a really tough conflict case that I’ve used over the past two decades with thousands of people attend­ing my workshops on collaboration and conflict. The case is completely fictional: I wrote it years ago to help people explore complex conflict situations. Before you read any further, please follow the instructions and generate your personal ranking about the best and worst ways to respond to this complex situation. Ask others in your workplace to complete it too but don’t copy from each other or talk about what to do. I assure you that there are no right or wrong answers — so simply record your rankings based on all the theories and practical lessons you’ve learned over the years.

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Dr. Sandy Cotton
Dr. Sandy Cotton
Dr. Sandy Cotton taught leadership at the Queen’s University School of Business and the Royal Military College in Kingston, Ontario for almost three decades. He is a permanent Deacon of the Anglican Church of Canada and continues to consult and lead workshops.