Our Story






Instructions on Instructions

Joe Manager picks up the phone and barks out to his junior assistant, “Johnson, I want you to go out and find a good deal on a computer.” Eagerly, the young associate does some quick technical research, asks for advice from several associates, runs out and tests some systems, and writes a five-page proposal on what he thinks is the best purchase. A week later, Johnson proudly announces his findings to his boss but instead of the expected slap on the back or nod of approval, he gets a reprimand! You see, Joe Manager wanted a low-end laptop with no frills for half the price. And he wanted it last Friday.

Though Johnson had the right attitude, the right desire, and the right determination, he didn’t have one key element—the right instructions. And in this fast and furious information age, not having the right instructions is like not having a map on your vacation—you may reach your destination but the experience will be far from enjoyable.

Make. Work. Better.

This is an exclusive subscriber-only story

Subscribe Today

To discuss re-use of this material, contact us.

Already a Subscriber? Log in.

Reuse and Permissions: Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact: copyright@yourworkplace.ca ; 877-668-1945.

YW staff
YW Staff

On the Money

At press time, the Liberal Legacy Pay Transparency Act in Ontario was still being mulled by Doug Ford’s Conservatives. Are employers ready for the next

Read More »
Never Eat Lunch Alone

Never Eat Lunch Alone

We all need a break, especially at work. Eating with colleagues create a rich environment that helps with productivity and stress In a recent President’s

Read More »