Senior Leader Engages Employees

Your Workplace magazine recently met with Lance Thurston, Commissioner, Department of Community Development Services with the City of Kingston. As a “healthy manager” Lance had been struggling with the problem: How do I continue to motivate employees and keep a positive climate and atmosphere of celebration for doing good things here, when the headlines the next morning are all about the horrible stuff that’s perceived to be going on?

Lance and his staff have implemented an innovative program titled “See It, Say It, Share It”. The idea originated from a Working Group that was comprised of staff representatives, and was designed to counter the negative press that municipal employees are often faced with, sometimes on a daily basis. The concept is simple. As their information binder states: “There is so much going on and so much for us to be proud of in terms of our programs, services, initiatives, partnerships, customer service and personal accomplishments… It is hoped that this process will create an opportunity for all staff/volunteers to actively participate in acknowledging and sharing good news across our respective departments.” Tracy Newton, Executive Assistant to the Commissioner, also sat in on the interview and shared her perspective on the program’s success.

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Photos by Stephen Wilde

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Lisa Sansom

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