Perform for the King, be Kind to the Fool

Like you, I am a customer. I choose what to buy, from whom, and when. I like to be met by a friendly face, not kept waiting for too long, and enjoy being treated with decency and respect.

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WRITTEN BY
Nick Turner, PhD
Nick Turner is an assistant professor and the Toller Family Research Fellow in Organizational Behaviour at the Queen’s University School of Business. His research program focuses on how management practices affect employee health and safety.