Scotiabank Becomes First Alberta Call Centre To Receive Platinum

Calgary Customer Contact Centre Has AchievedThe Prestigious Platinum Level Contact Center Employer Of Choice® Designation

Scotiabank’s Calgary centre attained the highest level on its first assessment and joins an elite group of contact centres recognized by this unique designation. Scotiabank’s Toronto contact centre also achieved Platinum certification in 2006.

The bank’s Calgary site pursued the Contact Center Employer of Choice® (CCEOC) certification to recognize the skill and dedication of its employees and help build industry-wide recognition as a great place to work. They also saw it as a unique opportunity to further develop their people-focused culture and create a competitive advantage for attracting, retaining and engaging top talent. The CCEOC program’s in-depth reporting and analysis has also helped the centre’s management gain a deeper understanding of key employee motivation and satisfaction drivers. As a result, Scotiabank’s Calgary centre will be able to develop even more targeted people focused programs and further position their operation as a market leader in service excellence.

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WRITTEN BY
Deborah Spence