“The road to hell is paved with good intentions,” my boss yelled at me over the phone. I don’t remember what I did to cause her wrath that day years ago. What I do recall is that my journey to understanding the pitfalls of mere intentions began at this point.
It would be simple for me to use this space to discuss the impact managers have on staff. Dr. Linda Duxbury, Carleton University professor and Canadian guru on organizational health, would call that woman a “jerk manager.” However, it is following through on good intentions that I want to talk about.