Coaching Has a Place. What Is It?

Leadership coaching in organizations has had mixed success. Anecdotal evidence abounds with both positive and negative testimonials and attempts to quantify coaching results have been elusive. Unlike training programs which focus on skill improvement with clear cut outcome metrics—increased sales, customer satisfaction, safety, etc., developing leaders through coaching is plagued by two handicaps: what to focus on and how to measure it.

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WRITTEN BY
Lisa Sansom