Research and consultations on social relationships at work have consistently confirmed that relationships and respect in the workplace matter. The accepted wisdom that people don’t quit a job, they quit a boss is true, and the lived reality confirms this, yet takes it further.
First, if the employed are dissatisfied and unhappy with work, quitting is not the only option. People disengage in more problematic ways, including frequent absences that may extend to long-term disability in response to mistreatment at work. They may be physically present but disengaged, depriving their work of the vigor and creativity necessary for superb performance. Quitting may be costly, but not necessarily the most costly outcome of poor social relationships at work.