Picture this quandary: You need a new Customer Service Officer. You\u2019ve got hundreds \u2014 maybe even thousands \u2014 of potential candidates interested in the position. How do you choose one? You could probably safely knock off the people who misspelled your company\u2019s name or have any typos in their application. And then there are those sweet folks who were honest about their total lack of relevant experience \u2014 but then what? Technology gives us more choices than ever before, but now there are too many choices for a mere human to easily make. Believe it or not, some organizations are turning to AI to make them. Computer systems that are able to perform tasks that normally require human intelligence are making headlines. Companies like PayPal, Netflix, IBM and Facebook are increasingly using artificial intelligence to recruit, vet and hire potential employees. One recruiting technology company, HireVue, even uses a combination of facial recognition technology and predictive analytics to analyze interview videos. From data based on millions of video responses, the software can evaluate potential candidates\u2019 interviews based on tens of thousands of data points, such as the frequency with which an interviewee uses the words \u201cI\u201d versus \u201cwe,\u201d pupil dilation and facial temperature.