Our Story






Cultivating Human Workplaces

We all need to feel like we matter. Today, the injection of massive doses of humanity into workplaces is especially necessary so employees can find new purpose in their lives and work. We hear employees crying for workplaces that not only provide a paycheque, but also feed their souls. In this new age, we no longer need leaders to be heroes; we need leaders to be healers. So how are we to create deeply human organizational cultures?

Early in my career as the Chief Psychiatric Social Worker at a maximum-security penitentiary, I was able to closely observe the behaviour of inmates. Sometimes they would punish a member from their group by putting him “on the dummy”, which meant the targeted victim was totally ignored and treated as if he didn’t exist. Ostracized inmates described this behaviour as even more hurtful than their loss of freedom.

We no longer need leaders to be heroes; we need leaders to be healers.

The reality is that far too many people are put “on the dummy” in our organizations today. People want their voices heard, but they are often silenced. The silencing of employees can be the result of systemic depersonalization that comes from a rigid top-down hierarchical model. Sadly, this model is very much alive in organizations today.

Make. Work. Better.

This is an exclusive subscriber-only story

Subscribe Today

To discuss re-use of this material, contact us.

Already a Subscriber? Log in.

Reuse and Permissions: Unauthorized distribution, transmission, reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact: copyright@yourworkplace.ca ; 877-668-1945.

head shot Dr. Hugh Drouin
Hugh Drouin, PhD
Hugh Drouin, PhD, is the Commissioner of Social Services for the Regional Municipality of Durham. In the last 10 years, Dr. Drouin has led the department through the Progressive Excellence journey through Excellence Canada. His life mission is to be an instrument of transformation in the lives of individuals and organizations.
thinking introverts

Highly Valued Thinking

Susan Cain’s book Quiet was revolutionary when it came out in 2012. Not only did it redefine and clarify what introversion is really about, but


Your New Colleague is a Robot

A brave new world awaits the more socially inept manufacturers among us: The illustrious carmaker Ford now has assembly line workers labouring elbow-to-robot. Ford’s particular

new world of work

Brave New World of Work

Coworking spaces, automation, new programming languages popping up every year like weeds, and industries being disrupted everywhere you turn. Since 2000, we’ve already seen head-spinning