Bon Voyage

Ensure your employees know the protocols and pitfalls of business travel because face-to-face still works for your bottom line

Videoconferencing is being adopted more often. In the early years, video technology vendors told businesses that video conferencing would help eliminate travel by allowing people to communicate face-to-face but not in person. While that may be technically true, business  relationships don’t really work that way in practice. Videoconferencing is more accurately considered “a better phone call” or a “richer email exchange.” Although our communication is improving as a result, it’s a big step down from interaction in person.

Travel is an important aspect for many businesses. StatsCan’s National Travel Survey reports that 9.6% of travel by Canadians within the country throughout 2018 was for business; travel for business to the U.S. was 10.3%; and overseas, 7.0%. According to TripActions’ 2018 State of Business Travel Report, more than 90% of respondents said business travel is essential to a company’s growth. Thus, it’s no surprise many Canadian employees embark on the regular “business trip” — both domestically and globally. 

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Brooke Smith
Brooke Smith is a Toronto-based freelance writer and editor.