Balancing Empathy Within Professional Boundaries

A few years ago, I respected the request of a team member to go home at the drop of a cat. Yes, you read it correctly, at the drop of a cat. A fifty-something male member of my team stood teary-eyed in front of me and asked if he could go home to comfort his son who called to say that the family’s pet cat of 13 years was dying. Realizing that my team member was too distraught to complete an important report that we were set to discuss that afternoon, I let him go home and at the same time, I said that I would reschedule our meeting for the following day. In this situation, there was a healthy dose of empathy, balanced with the commitment to get the work done.

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