Interpersonal Communication at Work

It’s all in how we say it

As Marion approaches the service desk to check the status of an important delivery from an international supplier, she comes face-to-face with Bill behind the counter. He greets her with a distinctly unfriendly look. Ignoring his facial expression, Marion asks pleasantly if her package has arrived. Bill replies sarcastically “What do you think—I’m a mind reader? If you don’t have the tracking number, there’s no way in hell I can find your package. Do you have any idea how many hundreds of deliveries come through here each day?  I suggest you read the policy and come back when you find the tracking number!”

Get your FREE trial now!

Start your free 14-day trial now to read this story and

Make. Work. Better.

Already a subscriber?

Reuse and Permissions: While social sharing is permitted, unauthorized reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact: copyright@yourworkplace.ca ; 877-668-1945.

Share

Share on facebook
Share on twitter
Share on linkedin

Related Posts

Your Workplace is a premium source of leading-edge content to help you create a thriving workplace where everyone wants to work.

Contact Your Workplace

Tel: 613-549-1222
Toll Free: 1-877-668-1945
Contact Us

Whoa! Don't Go Yet

Sign up to receive free leading-edge content about people at work.