Sharon was convinced she’d gotten the job. She was qualified, had an impressive portfolio to back up her experience and excellent references. The interview went well, and the employer’s firm handshake and welcoming smile seemed auspicious. She waited expectantly for the offer of employment, only to receive a letter informing her that a different applicant had been hired. Two months later, she learned that the boss’s nephew had landed the position. Was this a case of preferential treatment—“who you know” being more important than “what you know?” And if so, how could Sharon jump a job queue fronted by family and friends?