Successful Outsourcing Requires Investment in Skills

The Royal Bank of Canada (RBC) faced harsh criticism when it was alleged that its outsourcing supplier, iGATE, brought in nearly 50 temporary foreign workers to replace Canadian employees, and that these jobs were ultimately slated to be outsourced abroad.

The workers were brought in under the Temporary Foreign Worker Program (TFWP). The program was designed to allow employers who could not find Canadian workers for specific positions to bring over foreign workers. This form of outsourcing helps organizations get the talent they need and provides opportunities for skilled workers who hope to build their futures in Canada.

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