The Cost of Incivility

Imagine a young man, Peter, fretting over an upcoming work presentation. He shuffles his notes, looks around the room, and double and triple-checks the computer monitor with his PowerPoint slides. At last everyone arrives and Peter takes a deep breath and launches into one of the most important presentations of his young career. As he stands at the front of the room, he notices his supervisor with head bent over his phone — texting.

Dr. Christine Pearson and Dr. Christine Porath define incivility as “the exchange of seemingly inconsequential inconsiderate words and deeds that violate conventional norms of workplace conduct” (The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It, 2009). What’s especially key in the definition is the “seemingly inconsequential”: these behaviours may not even be recognized or acknowledged by perpetrators.

Get your FREE trial now!

Start your free 14-day trial now to read this story and

Make. Work. Better.

Already a subscriber?

Reuse and Permissions: While social sharing is permitted, unauthorized reuse or republication of any and all content is strictly prohibited. To discuss re-use of this material, please contact: copyright@yourworkplace.ca ; 877-668-1945.

Craig Dowden

Written By

Craig Dowden & Associates is a firm focused on supporting clients in achieving leadership and organizational excellence by leveraging the science of peak performance. He is author of Do Good to Lead Well: The Science and Practice of Positive Leadership.

Share

Share on facebook
Share on twitter
Share on linkedin

Related Posts

Your Workplace is a premium source of leading-edge content to help you create a thriving workplace where everyone wants to work.

Contact Your Workplace

Tel: 613-549-1222
Toll Free: 1-877-668-1945
Contact Us

Whoa! Don't Go Yet

Sign up to receive free leading-edge content about people at work.